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Insurance Customer Support Associate

TTEC

JOB DESCRIPTION:

As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.

  • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
  • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
  • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

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JOB QUALIFICATIONS:

  • 1 year or more of customer service experience
  • High school diploma or equivalent
  • Recognize and solve problems of mid-to-high level customer service issues
  • Computer savvy
  • High speed internet connection (>25mbps); hardwired connection to your modem/router is recommended

ADDITIONAL DETAILS:

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • $16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
  • And yes…all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you’d expect and maybe a few that would pleasantly surprise you.  For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.

 

To apply for this job please visit ttec.taleo.net.

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