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Healthcare Service Specialist – Remote



This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

  • Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
  • Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
  • Responsible for consistently meeting production and quality assurance standards
  • Process credit card payments accurately against the patient’s account(s)
  • Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
  • Protect customer information by keeping all information confidential
  • Updates job knowledge by participating in educational opportunities
  • Document and update patient accounts with
  • Able to work in a fast-paced environment
  • Communicate effectively and consistently within team




  • High school or equivalent (Preferred)
  • Paid Differential for Spanish Speaking Bilingual Agents


  • Experience in Credit/Collections, Billing, Sales or Customer Service
  • Strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
  • Excellent analytical, negotiation and decision-making skills
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Ability to demonstrate sensitivity and compassion in a difficult situation
  • Ability to work nontraditional schedules/shifts
  • Proven ability to drive strong results in effectiveness and efficiency
  • Must have ability to work independently and in a team environment


  • High school or equivalent (Preferred)
  • Paid Differential for Spanish Speaking Bilingual Agent



  • Call Center: 1 year (Preferred)
  • Customer Service Experience (Preferred)
  • Basic Computer and Math skills (Required)
  • Reliable High-Speed Internet Access (Remote Employees)

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