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Customer Service Monitoring Representative

Website ADT

Job Description:

  • An Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties
  • A day in the life of a Customer Service Monitoring Representative can look like:
  •  Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens
  • Completing alarm processing in accordance with departmental procedures
  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs





Job Qualifications:

  • High School Diploma

Additional Qualifications

  • DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
  • At least 25mbps to of internet to download and 15mbps to upload
  • High school diploma or equivalent required
  • A minimum of six (6) months of customer service experience required
  • Ability to be licensed in multiple states
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once


  • Paid virtual training – some in-person attendance may be required based on business needs
  • Designated place to work from home
  • High speed internet
  • You play an important role in saving lives for a living
  • ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on the job training
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts
  • Pathway to promotion
  • ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you

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