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Customer Service Monitoring Representative

Website ADT

Job Description:

  • An Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties
  • A day in the life of a Customer Service Monitoring Representative can look like:
  •  Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens
  • Completing alarm processing in accordance with departmental procedures
  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs

 

APPLY NOW ON LINKEDIN

APPLY NOW ON GLASSDOOR

 

Job Qualifications:

  • High School Diploma

Additional Qualifications

  • DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
  • At least 25mbps to of internet to download and 15mbps to upload
  • High school diploma or equivalent required
  • A minimum of six (6) months of customer service experience required
  • Ability to be licensed in multiple states
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Benefits:

  • Paid virtual training – some in-person attendance may be required based on business needs
  • Designated place to work from home
  • High speed internet
  • You play an important role in saving lives for a living
  • ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on the job training
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts
  • Pathway to promotion
  • ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you

To apply for this job please visit www.linkedin.com.

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